Privacy Policy

The types of personal information we may collect include:

• your name;
• residential or business address;
• email address;
• telephone number;
• date of birth where relevant;
• property and home ownership information;
• location and postcode;
• electricity account, usage and National Meter Identifier (NMI) information;
• information regarding existing solar, battery or electrical equipment;
• details relating to your property and energy requirements;
• financial or payment information where required;
• identification information where reasonably necessary;
• information relating to quotations, installations, enquiries and services provided by us; and
• other information reasonably necessary for us to conduct our business and provide our products and services.

Where reasonable and practical, we may collect personal information directly from you. This may occur when you contact us, submit an enquiry, request a quotation, speak with one of our representatives, use our website or engage us to provide products or services.

We may also collect personal information from third parties including our contractors, representatives, referral partners, marketing and lead generation providers, information service providers, publicly available databases and other publicly available sources.

Where personal information is provided to us by another person or organisation, we will handle that information in accordance with applicable privacy laws.

We may collect, hold, use and disclose personal information for purposes including:

• conducting our business;
• providing solar, battery, electrical and energy-related products and services;
• responding to enquiries and preparing quotations or proposals;
• arranging consultations and site assessments;
• designing, supplying, installing and maintaining systems;
• communicating with customers and prospective customers;
• processing payments and administering customer accounts;
• assisting with warranty, service and maintenance matters;
• improving our products, services and customer experience;
• internal administration, research, planning and business development;
• advertising, marketing and customer lead generation;
• informing you of products, services, offers or developments that may be relevant to you;
• complying with legal and regulatory requirements; and
• any other purpose permitted or required by law.

We may obtain personal information from third-party sources where permitted by law.

These sources may include marketing and data providers, lead generation providers, referral partners, information service providers, contractors and publicly available sources.

Information obtained may include names, telephone numbers, email addresses, locations, property information, home ownership information and other demographic or household information relevant to our products and services.

We may use this information for business development, customer lead generation, market research and to communicate information about products or services that may be relevant to prospective customers.

Where required, we will take reasonable steps to ensure individuals are made aware of our collection and handling of their personal information.

We may use personal information to provide customers and prospective customers with information regarding our products, services, promotions and offers.

This may include communications by telephone, email, SMS, post, online advertising or other permitted methods.

We may also use information obtained from third-party sources for marketing purposes where such use is permitted by applicable law.

You may request at any time that we stop sending you direct marketing communications.

Where applicable, electronic marketing communications will include a method of unsubscribing.

You can also contact us directly using the details at the bottom of this Privacy Policy to request removal from our marketing lists.

We will process valid opt-out requests in accordance with applicable legal requirements.

We generally do not collect sensitive information unless it is reasonably necessary for our business activities and you have consented to its collection, or the collection is otherwise authorised or required by law.

Sensitive information includes information relating to matters such as health, racial or ethnic origin, political opinions, religious beliefs or other categories recognised as sensitive information under Australian privacy law.

From time to time we may receive personal information that we have not specifically requested.

Where this occurs, we will determine whether we could lawfully have collected that information ourselves.

If we determine that we could not have collected the information, and we are not otherwise legally required to retain it, we will take reasonable steps to destroy or de-identify it.

We may disclose personal information to third parties where reasonably necessary for the operation of our business or delivery of our products and services.

These parties may include:

• our employees, contractors and representatives;
• solar, battery and electrical equipment manufacturers and suppliers;
• subcontractors and installation partners;
• electricity network operators and energy retailers;
• finance providers where finance is requested;
• software, technology and cloud service providers;
• professional advisers including accountants, insurers and legal advisers;
• marketing, advertising and communications providers;
• warranty and technical support providers;
• government agencies, regulators and authorities where required; and
• other parties where authorised or required by law.

We do not disclose personal information for purposes unrelated to our business except where permitted or required by law.

When you access our website, certain technical information may be collected automatically.

This may include your IP address, browser type, device information, pages visited, referring website and information about how you interact with our website.

We may use cookies, analytics tools and advertising technologies to improve our website, understand customer behaviour and measure or improve the effectiveness of our advertising.

You can generally manage or disable cookies through your browser settings.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or physically by us or by service providers acting on our behalf.

Although we take reasonable measures to protect personal information, no electronic storage or transmission system can be guaranteed to be completely secure.

Where we no longer require personal information and are not required by law to retain it, we will take reasonable steps to destroy or de-identify the information.

If a data breach occurs, we will investigate the circumstances and take appropriate action, including notification where required under applicable privacy laws.

Some third-party technology, cloud, software, marketing or service providers used by HJP Electrical may store or process information outside Australia.

Where applicable, we will take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable Australian privacy requirements.

We take reasonable steps to ensure personal information we hold is accurate, complete, relevant and up to date.

If you believe information we hold about you is incorrect or requires updating, please contact us and we will take reasonable steps to correct the information where appropriate.

You may request access to personal information that we hold about you.

We will respond to requests within a reasonable period and provide access where required by applicable privacy laws.

In some circumstances we may be permitted to refuse access. Where appropriate, we will provide an explanation for doing so.

We may need to verify your identity before providing access to personal information.

If you believe we have not handled your personal information appropriately, please contact us using the details below.

We will investigate privacy complaints and endeavour to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

We may amend this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

The latest version will be published on our website and will include the date it was last updated.